Returns & Refund Policy Last updated: July 7, 2017
For online purchases, we will accept merchandise in its original condition for a refund of the 90% of the Original purchase price when accompanied by the original invoice.
Please note that due to their highly volatile nature and cost Essential oils, Absolutes and Hydrosols are not covered under this policy. They will have to be returned in one week, unopened in their original containers for full refund.
Full-price merchandise must be returned within 15 days from the date of delivery to ExoticBioNaturals®. Likewise, all PayPal purchases must be returned exclusively to ExoticBioNaturals®.
Beauty products may be returned if unopened and in the original packaging within 15 days from the date of delivery.
Merchandise that has been used, altered or damaged will not be accepted. At our sole discretion, we reserve the right to refuse the return of any merchandise that does not meet the above return requirements.
Merchandise returned to ExoticBioNaturals® will be processed within 7-10 business days of receipt. A confirmation email will be sent to you once your account has been credited. Refunds may only be issued in the same form as was utilized for payment. Please note that the original shipping charges incurred at the time of purchase are non-refundable.
We recommend shipping returned merchandise via UPS or USPS for tracking purposes. We will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled, or damaged.
ExoticBioNaturals® cannot accommodate automatic exchanges at this time. Please return the original item you wish to exchange using the applicable conditions or guidelines above for the exchange item. Please note that exchange orders are subject to product availability. We will inform you if we are unable to fulfill your order. Please be sure to include the Order# or Invoice# provided by ExoticBioNaturals® on the outside of the box as well as the inside.
Once we verify the purchase of the items in your return we will accept the return and process the refund. Verifying the items is expected to take 3 to 5 business days.
The refund will be issued as soon as possible after the return has been accepted, directly to the Credit/Debit Card or PayPal account used for the original purchase and in the same currency.
We estimate you will see the credit in your account approximately one week from when we request the refund, this will depend however on the time required for banking procedures.
You will receive an email confirming the credit has been successfully issued and the total refunded sum, which will correspond to the full price of the items returned.
Should you have any questions or require assistance with your refund, please do not hesitate to contact our Customer Care.
You can reach us out at firstname.lastname@example.org